As part of our mission we have a responsibility to provide innovative products that enhance quality of life by helping people see better. Alcon also extends this responsibility to the way in which we support eye care practitioners and their support teams.


At Alcon we are committed to the professional development of optometrists, contact lens opticians and their support teams. Our dedicated team of experienced practitioners deliver this promise daily in settings that work for you. Our CET offering includes peer discussion, skills workshops and lectures on a range of contemporary topics that have been developed according to you and your peers’ feedback. In addition to this we offer other non-CET training to broaden your professional development and enhance your patient offering.

We see the benefits in providing training for all members of a practice team and provide training programmes that can be tailored to an individual or delivered to a larger group. Our training is designed to fit to your schedule and can be delivered in your practice, online, at events and conferences, or at our state of the art Alcon Academy at a time that suits you.


Meet the Team

Alex Webster 

Alex is a qualified contact lens optician working for Alcon as Professional Services Manager. She has extensive experience in fitting soft and rigid gas permeable lenses, including OrthoKeratology. Alex has worked as a Presbyopia Specialist, taught on the Contact Lens Certificate course at Bradford College and is experienced in authoring and delivering CET sessions along with other optical education and training. In 2016 Alex gained her MSc in Healthcare Professional Education and also became a member of ABDOs National Clinical Committee and the Optical Confederation Joint Education Committee.


Buki Anthony 

Buki is a qualified Optometrist graduating from the University of Manchester with a Masters in Optometry. She has developed her clinical experience across multiple, independent and hospital practice and throughout her career has had experience with a wide variety of contact lenses, including specialist areas such as Scleral, Keratoconic and Orthokeratology fittings.  Buki started her educational presenting as a Contact Lens Clinic Supervisor at City University London as well as delivering in-house training to support staff within high street practice. She has also supervised Contact Lens Opticians and Dispensing Opticians during their Pre-Registration training Programme. Buki has been working for Alcon as a Practice Development Consultant since 2016.


Eddie Pigott

Eddie is a qualified Optometrist working for Alcon as Professional Services Manager. He has extensive practice experience having worked across a range of independent practices with varying demographics, as well as in multiples and domiciliary work. He has experience fitting a variety of soft lenses as well as rigid gas permeable lenses and has travelled to Africa to complete a program with Unite for Sight lasting over 2 months as a volunteer Optometrist. Eddie has experience of training Pre-reg and Student Optometrists, as well as the training of non-clinical staff.


Emma Ward 

Emma qualified as a Contact Lens Optician in 2001 and has worked for a variety of practices fitting a full range of contact lenses including rigid gas permeable lenses, multifocal and orthokeratology.  Emma has presented educational training at a company level in several previous roles and has been working for Alcon as a Practice Development Consultant since 2016.


Jim Dickson

As a qualified Contact Lens Optician Jim has been fitting contact lenses for many years. He has broad experience having worked in a variety of practices, as well as establishing a successful Joint Venture. Jim brings a wealth of experience in contact lens fitting and has a particular interest in how to help practices succeed with their contact lens database.

He has facilitated courses for pre-reg Optometry students as well as creating and delivering courses for contact lens manufacturers. Jim has been with Alcon since 2012 and currently works as a Practice Development Manager.


Karin Brown-Balvert

Karin has 25 years of clinical experience both in Independent and multiple practice, as a Dispensing Optician, Manager and Contact Lens optician: fitting wide variety of lenses including multifocal, rigid gas permeable and Orthokeratology. Karin also has experience of presenting at conferences across the UK.

Karin has been a Practice Development Manager for Alcon since 2015.


Kate Challiner

Kate is a qualified Optometrist graduating from Aston University and has worked across a range of independent, regional and multiple practices. Since qualifying she has gained experience fitting a variety of soft and rigid gas permeable lenses. Kate has experience of supervising and training Pre-reg and Student Optometrists, as well as training non-clinical staff. Kate has been working for Alcon since 2016 as a Practice Development Consultant.


Neil Harvey 

Neil has been fitting contact lenses since 1986 from the conventional lenses of the day, through all the changes into regular replacement and disposables. Neil started educational presenting in 1988 whilst working for an independent group of practices. Neil has worked in Professional Affairs with Alcon since 2012 and is currently a Practice Development Manager.  

Neil has also managed independent and multiple opticians at both practice and regional levels as well as gained qualifications in sports psychology which help to encourage and challenge thinking, and change in behaviors.

For more information please contact our Professional Affairs team, or speak to your Alcon Business Development Manager or Alcon Practice Development Manager.